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After Hours Telephone Emergency Service
When the weekend started, after a heavy rain fall, several outside lights 'blew up' on the top floor of Crescent House. There was a loud bang, and darkness! I was concerned as, not only was it so dark that it may be a safety risk, but loud bangs are worrying, that I called the out of hours telephone no. ending in 105, to report the issue. There was no reply after several attempts, so I called the Estate Office, and the message gave the exact number I had used, to call in an emergency. Again, I tried with no success, so went to the Office, to see if there was another number to call. One was posted, but it turned out to be the number of Middlesex Estate Office, and as no one is in there over the weekend, that was of no use.
Therefore, I could not report this. I wondered if anyone else had had to phone for out of hours help, and if they were successful, because I would like to know how that was achieved.
This sort of thing is not acceptable. Why did the Estate Office leave a tel. no. on their messages, that nobody would be answering, and why leave a note in their window, giving a different tel. no. when clearly no one would be available to answer that either? This is not good enough.
Views: 188
Replies to This Discussion
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Permalink Reply by Maria Elizabeth Prior on
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Hi Christine. I shall be doing this, as I'm on the GLERA committee.
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Permalink Reply by 15 storeys high on
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Why do these Estate staff live rent free on the Estate ?
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It comes as part of the job.
15 storeys high said:Why do these Estate staff live rent free on the Estate ?
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I contacted the Estate Office about this, but was not happy with the response at all. Basically, I was told that I should not have used the tel no. ending in 105 (even though this is the no. given when calling the Estate Office). I would have thought this is the first place a resident would call. So, one had to actually go to the Office, to see another tel no. posted on the door, and phone that one, which, at the end, told you to ring another no., and also another one. This is a ridiculous situation. In an emergency, residents should be able to call a tel. no. as given by the Office, and be answered by a human! If the 105 no. was wrong, why were we given it to ring in an emergency? And, not everyone would be able to go to the Office to try and find another one, ill or elderly housebound people, for example. And even if you could go to the Office, and call the other tel. no. you would need on hand a pen and a piece of paper to take the further no. given!
I was also told, when I contacted the Estate Office, that I should have called the Repairs no, that we were apparently all given. Well, to be honest, we have been given several tel. nos, for various situations, and not everyone is going to know where to find that no. I didn't remember it. Surely, even in this case, our Estate office would have left a message detailing these various numbers, when we called, but, no, we get a no. that we should 'not have used'! I almost despair.
Apparently, the reason we now have to suffer this is because in the past many people would ring the after hours no. and ask about non emergency situations! So what. That means we now all have to suffer a confusing system.
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Permalink Reply by nathan on
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Because they can, lol, and its only minutes away if you wanna go and have a siesta
Maria Elizabeth Prior said:
It comes as part of the job.
15 storeys high said:Why do these Estate staff live rent free on the Estate ?
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I am not particularly concerned about that. The main point is that there should be someone on the other end of the phone, during an emergency, instead of going 'round the houses', listening to various recorded messages!
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