Replies to This Discussion

Permalink Reply by Chris Stanford on March 3, 2020 at 17:02

Hi, Peter.

We're in Crescent House and have had Community Fibre (https://communityfibre.co.uk/) since August, with pretty good results. I don't get the advertised speeds, but I also connect wirelessly (and confess I've never tried plugging a laptop directly into the router to test it). I signed up for their Ultrafast plan, which at the time was 200Mbps for £35/month. I was occasionally getting close to that, but usually average around 120-130, which is still significantly faster than the 70 or so I was getting with Vodafone.

Haven't really needed customer service since I signed up, but they're pretty responsive on email, if less so over the phone. I would recommend.

Chris

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Permalink Reply by Peter Luckham on March 3, 2020 at 18:27

Hi Chris - that's great - many thanks - Another resident also told me they used Community Fibre and similarly recommended it. Thanks again.

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Permalink Reply by Nick on March 6, 2020 at 21:42

Community fibre for us has been terrible. We’re arguing with them now about cancelling. They are being difficult. I have a litany if well documented issues if anyone wants the sordid details. I would avoid this company. We’re changing to Three 5G broadband which should be much better.

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Permalink Reply by Chris Stanford on March 7, 2020 at 6:37

Nick,

Despite being fairly pleased with CF, I'd be interested in hearing about your experiences. You can message me directly if you prefer.

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Permalink Reply by Peter Luckham on March 7, 2020 at 13:05

Nick - thanks for sharing - useful to know that not everyone has had a good experience.  I'll DM you for the details.

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Permalink Reply by Nick on March 8, 2020 at 17:01

Hi All,

The connection with Community Fibre keeps dropping out. I have to reset the router 1-6 times a day. When you call customer service, I never get anyone picking up the phone and they never ring me back. I had to go on their public Facebook page to moan in order to get anyone to contact me. They have finally agreed to cancel my contract. I start with Three 5G home broadband tomorrow. Similar price for the same performance but much better customer service. I’m lo let you know how it goes!

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Permalink Reply by Peter Luckham on March 8, 2020 at 19:24

Nick

Thanks for sharing these details - that sounds like a very poor and disappointing experience.

I wonder if it is block specific... I know of a resident in Basterfield House who is very happy with their CF service and has only had one drop out since installation

Definitely interested to see how the Three 5G service is.  I'm surprised you can get same performance for a similar price, so will be interested to see if it delivers as promised.

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Permalink Reply by Philippe Rogueda on March 15, 2020 at 21:57

Hi All

I have community Fober in crescent House 3rd floor...and yes the connection keeps on dropping off...the speeds are good but not as advertised, and yes their custmoer service is bad...there is no point rining them and they need a week to reply to emails, usually with some absurdly silly advice like "press reset on your router"...oh really? 

I would give hyperoptic a go instead to etst them out, that failing 3 5G.

Ph

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Permalink Reply by Peter Luckham on March 16, 2020 at 10:13

Hi Philippe

Thanks for sharing your experience.  This is all helping to build up a bigger picture.  It sounds like the service is pretty inconsistent across the Estate given that Chris above (who is also in Crescent House) has reported a mostly positive experience, and I know of a resident in Basterfield House who is enthusiastic about his experience.  So far it seems to be even with 2 positive and 2 negative experiences.

Peter

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Permalink Reply by Capucine Perrot on September 17, 2020 at 15:22

Hello,

We live in Basterfield House, and subscribed to Community Fibre at the start of lock down (April 2020). We are really unhappy with the service:

1) The speed is not what they promise (download/upload 150 Mbps, and we get a download speed between 60 and 120 on a good day, and upload is terrible, between 3Mbps to 25Mbps on a very good day).

2) the internet keeps on dropping. It's very unreliable.

They came 5 times to try to fix the problem, no success. They have now admitted that it is a problem with the network rather than our installation and that they have on-going issues in this estate which they are unable to fix.

Community Fibre might be the cheapest option on the market, but I would not recommend it. I am now in touch with Hyperoptic to see if they can match CF offer. Has anyone subscribed to Hyperoptic?

Thank you

Capucine

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Permalink Reply by Peter Luckham on September 18, 2020 at 11:51

Hi Capucine

Thanks for sharing your experience.  I am similarly interested to see if anyone has experience with Hyperoptic as an alternative.

Peter

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Permalink Reply by Philippe Rogueda on September 18, 2020 at 13:41

FYI Peter

My problems have resolved with Community Fibre...good signal...and the help team is getting better...slow, but more attentive

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