The Estate Office is open Monday to Friday 8.00 am to 4pm (excluding bank holidays)
tel 020 7253 2556
email members of staff by clicking on email address
Michelle Warman - Estate Manager firstname.lastname@example.org mobile 07718422476
Ian Dowsett - Estate Officer email@example.com
Repairs free phone: 08000 350 003
Community Police: 020 7601 2452
Bishopsgate Police : 020 7601 2606
City of London Noise Nuisance: 020 7606 3030
Information about Estate walkabouts, open meetings, latest fire risk assessments etc can be found on the City of London website.
There is also a City of London Golden Lane Estate facebook page.
Contacting the police, reporting of anti-social behaviour
Emergencies Dial 999
Non Emergencies Dial 101 or
City of London - City of London Police 0207 601 2222
Greater London – Metropolitan Police 0207 230 1212
Incidents on Railways – British Transport Police – 0800 40 50 40
You can also download and fill in the Reporting Anti-Social Behaviour form and return to the Estate Office.
The Estate Office logs a daily report on the Streetwise ASB system which is a web-based application that allows the City of London staff to monitor and track ASB and other breaches effectively. The system has been designed by frontline practitioners to ensure that Streetwise meets the needs of both residents and management in Housing. Streetwise is an important and effective way of tackling ASB as it ensures the steps of the Corporation’s ASB Policy is met and the application creates a trackable, system-generated and auditable timeline of actions completed.
Non urgent crimes and incidents can also be reported on line:
Metropolitan Police - https://www.met.police.uk/ro/report/
British Transport Police - http://www.btp.police.uk/contact_us/report_a_crime.aspx
Many issues such as litter, abandoned vehicles, parking etc can be reported on line or by phone 0207 606 30 30
Information outlining the responsibilities of both the City of London and GLE Residents:
Service Level Agreement describes the minimum standard that should be provided by the City of London for the provision of services on Golden Lane Estate. It contains details of what level of maintenance, cleaning, management and communication residents should expect.
Resident Responsibilities document outlines what is expected of residents on the estate to ensure a good residential environment.
with respect to the City Walkways